Refund Policy

Last updated: January 1, 2025

1. Overview

DataMCP, operated by Individual Entrepreneur Andrei Mironov, offers a fair and transparent refund policy to ensure customer satisfaction while maintaining sustainable business operations.

2. Free Trial Period

Trial Terms

Pro Plan: 14-day free trial with full access to Pro features
Team Plan: 14-day free trial with full access to Team features
No Charges: No payment required during trial period
Cancellation: Cancel anytime during trial with no fees or obligations
Conversion: Trial automatically converts to paid subscription unless cancelled

Trial Limitations

One Trial: One free trial per customer/organization
Fair Use: Trial usage must be for legitimate evaluation purposes
No Abuse: Creating multiple accounts for extended trials is prohibited

3. Subscription Refunds

Monthly Subscriptions

Full Refund Window: 7 days from initial payment date
Eligibility: Available for first-time subscribers only
Usage: Refund available regardless of service usage during the 7-day period
Processing: Refunds processed within 5-7 business days
Method: Refunded to original payment method

Annual Subscriptions

Full Refund Window: 30 days from initial payment date
Pro-rated Refunds: Available for unused months after 30-day period
Calculation: Refund = (Unused months / 12) × Annual subscription fee
Processing: Refunds processed within 5-10 business days
Method: Refunded to original payment method

4. Refund Eligibility Criteria

Eligible Situations

Technical Issues: Service failures preventing normal use for more than 48 hours
Billing Errors: Duplicate charges or incorrect billing amounts
Service Mismatch: Service doesn’t meet documented specifications
Significant Outages: Extended service unavailability (>24 hours cumulative per month)
Account Issues: Problems with account setup or access within first 7 days

Documentation Required

Issue Description: Clear explanation of the problem
Timeline: When the issue occurred and duration
Impact: How the issue affected your use of the service
Support History: Previous attempts to resolve the issue
Screenshots: Visual evidence of issues (if applicable)

5. Non-Refundable Items

Services and Fees

Used Services: Subscriptions used beyond the refund period
Setup Fees: One-time setup or onboarding fees (if applicable)
Third-party Costs: External service fees (payment processing, etc.)
Custom Development: Bespoke features or integrations
Training Services: Consultation or training sessions

Terms Violations: Accounts terminated for Terms of Service violations
Abuse: Misuse of service or fraudulent activity
Chargebacks: Accounts with disputed charges or chargebacks
Multiple Refunds: Customers with history of multiple refund requests

6. Refund Request Process

How to Request

Email: Send request to support@datamcp.com
Subject Line: “Refund Request - [Your Account Email]”
Information: Include account details, payment information, and reason
Timeline: Submit within eligible refund period

Required Information

Account Email: Email address associated with your account
Payment Details: Last 4 digits of payment method and transaction date
Subscription: Which plan you’re requesting refund for
Reason: Detailed explanation for refund request
Supporting Evidence: Screenshots, error messages, or other documentation

Processing Timeline

Acknowledgment: Initial response within 24-48 hours
Review: 3-5 business days for evaluation
Decision: Email notification of approval or denial
Processing: 5-10 business days for approved refunds
Confirmation: Email confirmation when refund is processed

7. Partial Refunds and Service Credits

Partial Refunds

Pro-rated: Based on unused portion of subscription
Service Outages: Compensation for significant downtime
Feature Unavailability: When advertised features are temporarily unavailable
Calculation: Proportional to affected service period

Service Credits

As an alternative to refunds, we may offer:

Account Credits: Applied to future billing periods
Extended Service: Additional months at no charge
Plan Upgrades: Complimentary upgrade to higher tier
Priority Support: Enhanced support level

8. Dispute Resolution

Internal Process

Initial Review: Support team evaluation
Management Review: Escalation to management if needed
Final Decision: Written explanation of decision
Appeal: One appeal allowed within 30 days

External Options

Payment Processor: Dispute through Stripe/Paddle if applicable
Consumer Protection: Local consumer protection agencies
Legal Action: As outlined in Terms of Service
Mediation: Alternative dispute resolution if available

9. Chargeback Policy

Before Initiating Chargebacks

Contact First: Reach out to support before disputing charges
Resolution Attempt: Allow us opportunity to resolve the issue
Documentation: Keep records of communication attempts

Chargeback Consequences

Account Suspension: Immediate suspension pending resolution
Service Termination: Permanent termination for fraudulent chargebacks
Collection: Outstanding balances may be sent to collections
Legal Action: We reserve right to pursue legal remedies

Legitimate Chargebacks

Unauthorized Charges: Charges you didn’t authorize
Billing Errors: Incorrect amounts or duplicate charges
Service Not Received: When service was not provided as agreed

10. Special Circumstances

Force Majeure

Service Interruption: Due to circumstances beyond our control
Compensation: Service credits rather than refunds typically offered
Communication: Regular updates during extended outages

Business Closure

Advance Notice: 60 days notice if service is discontinued
Refund Options: Pro-rated refunds for remaining subscription periods
Data Export: Opportunity to export your data before closure

Account Termination

Voluntary: Standard refund policy applies
Involuntary: No refunds for Terms of Service violations
Data Retention: 30 days to request data export

11. International Customers

Currency

Billing Currency: USD (United States Dollars)
Exchange Rates: Refunds subject to current exchange rates
Processing: May take longer for international payments

Local Laws

Consumer Rights: Local consumer protection laws may provide additional rights
Compliance: We comply with applicable international refund regulations
Jurisdiction: Disputes governed by Georgian law unless local law provides stronger protections

12. Refund Policy Updates

Changes

Notification: 30 days advance notice for policy changes
Grandfathering: Existing subscriptions maintain original refund terms
Effective Date: Changes apply to new subscriptions after effective date

Communication

Email: Policy changes sent to all active subscribers
Website: Updated policy posted on website
Dashboard: Notification in user dashboard

13. Contact Information

For Refund Requests:

Email: support@datamcp.com
Subject: “Refund Request - [Your Account Email]”
Response Time: 24-48 hours initial response

Business Information:

Entity: Individual Entrepreneur Andrei Mironov
Registration: Georgia, Adjgeni Region, Village Varkhani, 7th str, N 7
ID Number: 322777492

Additional Support:

General: hello@datamcp.com
Billing: billing@datamcp.com

This Refund Policy is effective as of January 1, 2025. We reserve the right to make exceptions to this policy on a case-by-case basis for customer satisfaction purposes.